AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
All posts by Bret Kinsella
Twice per year, we take a step back to review the top stories of the past six months in Voice..
Automakers have had voice assistants for more than two decades in the car. However, Volkswagen decided to augment its in-car..
Braden Ream is CEO of Voiceflow, a leading conversational AI design collaboration solution combined with a no-code platform for deploying..
Siri, Alexa, Google Assistant, and Bixby all contributed to shaping consumer perception that voice interactions follow the voice assistant model..
A few years ago it seemed like all of the novel conversational AI use cases were out in the open...
James Poulter and Vixen Labs along with the Open Voice Network and Veritone surveyed 6000 consumers in the U.S., UK,..
The 2022 U.S. Smart Home Consumer Adoption Report revealed today that over half of U.S. adults have a smart home..
Google announced this week that it will be sunsetting support for third-party conversational actions–the voice apps that work with Google..
