Volkswagen’s Sanket Shindex600

10 Minutes On New Voice Experiences for Drivers with CARIAD Volkswagen’s Sanket Shinde

Automakers have had voice assistants for more than two decades in the car. However, Volkswagen decided to augment its in-car assistant with a new mobile app-based solution to extend the driver experience outside the car. Sanket Shinde from Volkswagen’s CARIAD group discusses the key use cases, the Voicify technology powering the solution, and the core features of the new custom branded voice assistant.

In the interview, Shinde breaks down the project objectives and the key reason why Volkswagen needed a second assistant as opposed to simply adding the in-car assistant to a mobile app. He also goes into how providing simple benefits to drivers while outside of the car increases customer satisfaction, enhances brand loyalty, and reduces costs for the automaker.

More About 10 Minutes On with Volkswagen

This interview is part of a new series called 10 Minutes On by The interviews focus on a single topic, are short enough to watch between Zoom meetings, and long enough to share some interesting insights and solution details. You can find more video interviews like this on Voicebot’s YouTube channel or by clicking Videos in the website’s top navigation bar.

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