Brandon Kaplan, the CEO of Skilled Creative and a co-founder of Journey, breaks down the most important elements of a..
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Voice assistants are now deployed across multiple customer touchpoints. Most of those implementations are fragmented, so customers are not getting..
Soul Machines made waves recently after creating autonomous digital twins of golf legend Jack Nicklaus (i.e. Digital Jack) and NBA..
Voice assistants first arrived in the 1999 Jaguar S-type, and they have proliferated widely among auto brands over the past..
Conversational AI solutions are becoming must-have customer experience options for enterprises, but they often require gathering synthetic data and months..
Amazon last week announced it was acquiring iRobot for $1.7 billion. The Roomba robot vacuum maker just posted questionable financial..
Voice AI applications from speech-to-text transcription to voice assistants have proliferated over the past five years. However, Deepgram CEO Scott..
Amazon’s Alexa Live event for developers highlighted many new features and programs designed to increase Alexa skill quality, user engagement,..
The restaurant industry is facing an unprecedented labor shortage. “The rebuilding of the restaurant and foodservice workforce is being hampered..
AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
