Voice 2022 brought together the leading innovators in the conversational AI industry. I had the chance to interview Sara Taheri,..
Contact Center
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Digital data management platform for the automotive industry Impel has acquired conversational AI startup CarLabs for an undisclosed sum. CarLabs..
Muddu Sudhakar is the founding CEO of Aisera an automation software company built around conversational AI technologies. He breaks down..
SoundHound has unveiled a new enterprise voice AI tool for real-time conversational collection and analysis called Intelligent Transcription. The new..
Amazon has introduced a visual setup for its Lex automated chatbot and phone-based voice assistant designer that skips the need..
Contact center AI platform Observe.AI has introduced a set of new aides for learning what the AI’s data analysis means...
AI customer service platform developer Aisera has raised $90 million in a Series D funding round led by Goldman Sachs..
Evan MacMillan started Gridspace 10 years ago to tackle a tough problem faced by contact centers: analyzing their conversational data...
Microsoft unveiled the new AI-powered Digital Contact Center Platform this week at its Inspire 2022 conference. The voice and text-based..
AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
