Evan MacMillan started Gridspace 10 years ago to tackle a tough problem faced by contact centers: analyzing their conversational data...
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Hospitality tech developer Presto has announced a $100 million raise in partnership with the special purpose acquisition company (SPAC) it..
Fintech developer Marygold & Co. has tapped Elwood Edwards, famous as the voice of AOL’s You’ve Got Mail greeting, to..
Virtual humans have transitioned from novelty to an innovative business tool for connecting with customers, employees, and audiences. They are..
Voice assistant for industrial work startup Datch has closed a $10 million Series A funding round led by Blackhorn Ventures...
Microsoft unveiled the new AI-powered Digital Contact Center Platform this week at its Inspire 2022 conference. The voice and text-based..
Custom voice assistants are the most important trend shaping the voice AI industry today. Amazon Alexa showed companies how valuable..
AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
Conversational AI startup NLX unveiled plans to augment United Airlines’ customer service with its multimodal virtual assistants. NLX, whose previous..
Speech recognition technology developer Speechmatics has raised $62 million in a Series B funding round led by Susquehanna Growth Equity...
