Evan MacMillan started Gridspace 10 years ago to tackle a tough problem faced by contact centers: analyzing their conversational data...
Tag Archives: customer service
Microsoft unveiled the new AI-powered Digital Contact Center Platform this week at its Inspire 2022 conference. The voice and text-based..
AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
Conversational AI startup NLX unveiled plans to augment United Airlines’ customer service with its multimodal virtual assistants. NLX, whose previous..
Customer relations management AI startup Glia has acquired financial industry chatbot platform Finn AI for an undisclosed sum. Glia plans..
Amazon has rolled out the Lex automated chatbot designer for general use. Lex enables developers to create and deploy AI-enabled..
Customer service conversational AI platform Webio has closed a $4 million Series A funding round led by Finch Capital. The..
Conversation analytics startup Invoca has raised $83 million in a Series F equity financing round led by Silver Lake Waterman...
Conversational AI startup OpenDialog AI has debuted its enterprise service platform in tandem with a $5 million seed funding round..
Zoom has acquired conversational AI startup Solvvy for an undisclosed amount. The purchase will enable Zoom to augment its new..
