Amazon has introduced a visual setup for its Lex automated chatbot and phone-based voice assistant designer that skips the need..
Tag Archives: customer service
Contact center AI platform Observe.AI has introduced a set of new aides for learning what the AI’s data analysis means...
Enterprise conversational voice AI startup Poly AI has raised a $40 million Series B funding round led by Georgian and..
AI customer service platform developer Aisera has raised $90 million in a Series D funding round led by Goldman Sachs..
Evan MacMillan started Gridspace 10 years ago to tackle a tough problem faced by contact centers: analyzing their conversational data...
Microsoft unveiled the new AI-powered Digital Contact Center Platform this week at its Inspire 2022 conference. The voice and text-based..
AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
Conversational AI startup NLX unveiled plans to augment United Airlines’ customer service with its multimodal virtual assistants. NLX, whose previous..
Customer relations management AI startup Glia has acquired financial industry chatbot platform Finn AI for an undisclosed sum. Glia plans..
Amazon has rolled out the Lex automated chatbot designer for general use. Lex enables developers to create and deploy AI-enabled..
