The novel coronavirus epidemic has prompted a rush of calls to businesses and organizations from people seeking to find out..
Tag Archives: customer service
Speech analytics technology firm CallMiner has closed a $75 million funding round solely from Goldman Sachs. The funding is aimed..
AI-powered voice analytics startup Observe.AI has raised $26 million in a Series A funding round led by Scale Venture Partners...
There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore..
Digital communications platform Twilio debuted a new real-time automated call analytics service called Media Streams on Tuesday. The new offering..
AI-powered virtual agent developer Inference Solutions is expanding its customer care platform to WhatsApp. Customers will be able to build..
Today Phillips Edison & Company, known as PECO, announced the launch of a customized Amazon Alexa skill designed to assist..
Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..
