German conversational generative AI for customer service startup Parloa has closed a $66 million Series B funding round led by..
Tag Archives: customer service
Conversational AI design and development startup Voiceflow has released a new report demonstrating how it used generative AI to successfully..
Enterprise voice AI startup Tenyx has introduced a new technique to solve the issue of so-called catastrophic forgetting in large..
The CEOs of NLX, Voiceflow, and WillowTree exclusively share their thoughts on the current state of generative AI in Contact..
Salesforce launched the Einstein Copilot generative AI conversational assistant at its Dreamforce conference this week. Einstein Copilot completes Salesforce’s resurrection..
Marketing and customer management platform HubSpot has introduced a suite of new generative AI capabilities and an overhauled sales solution..
SoundHound has introduced a generative AI-powered voice assistant to answer incoming phone calls for businesses. The new Smart Answering service..
Customer service AI developer NLX has brought generative AI to its conversational designer for virtual assistants. Businesses can use the..
Contact center AI platform Observe.AI has created a 30-billion-parameter large language model (LLM) and introduced a set of generative AI..
Customer service automation startup Ada has introduced a new set of generative AI tools to its platform. Ada’s new features..
