Tag Archives: customer service
Enterprise voice AI startup Tenyx has introduced a new technique to solve the issue of so-called catastrophic forgetting in large..
Salesforce launched the Einstein Copilot generative AI conversational assistant at its Dreamforce conference this week. Einstein Copilot completes Salesforce’s resurrection..
Marketing and customer management platform HubSpot has introduced a suite of new generative AI capabilities and an overhauled sales solution..
Customer service AI developer NLX has brought generative AI to its conversational designer for virtual assistants. Businesses can use the..
Contact center AI platform Observe.AI has created a 30-billion-parameter large language model (LLM) and introduced a set of generative AI..
Customer service automation startup Ada has introduced a new set of generative AI tools to its platform. Ada’s new features..
Enterprise conversational AI platform Yellow.ai has introduced a new design tool employing generative AI to create virtual customer service agents..