Indian airline SpiceJet has launched a new customer service voice AI named Pepper that speaks English and Hindi, a first..
Tag Archives: customer service
Voice analytics startup Observe.AI has raised $54 million in a Series B funding round led by Menlo Ventures. The startup..
Customer service voice assistant developer Replicant has closed a $27 million Series A funding round led by Norwest Venture Partners...
The novel coronavirus epidemic has prompted a rush of calls to businesses and organizations from people seeking to find out..
Speech analytics technology firm CallMiner has closed a $75 million funding round solely from Goldman Sachs. The funding is aimed..
AI-powered voice analytics startup Observe.AI has raised $26 million in a Series A funding round led by Scale Venture Partners...
There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore..
Digital communications platform Twilio debuted a new real-time automated call analytics service called Media Streams on Tuesday. The new offering..
AI-powered virtual agent developer Inference Solutions is expanding its customer care platform to WhatsApp. Customers will be able to build..
Today Phillips Edison & Company, known as PECO, announced the launch of a customized Amazon Alexa skill designed to assist..
