The novel coronavirus epidemic has prompted a rush of calls to businesses and organizations from people seeking to find out..
Tag Archives: customer service
Speech analytics technology firm CallMiner has closed a $75 million funding round solely from Goldman Sachs. The funding is aimed..
AI-powered voice analytics startup Observe.AI has raised $26 million in a Series A funding round led by Scale Venture Partners...
There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore..
Digital communications platform Twilio debuted a new real-time automated call analytics service called Media Streams on Tuesday. The new offering..
Inference Solutions Debuts New WhatsApp Integration for Virtual Agents and Natural Language Call Steering for Pizza Hut Australia
AI-powered virtual agent developer Inference Solutions is expanding its customer care platform to WhatsApp. Customers will be able to build..