AI in the contact center is moving beyond the chatbot. The evolution of contact centers over two decades has revolved..
Contact Center
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Amazon has rolled out the Lex automated chatbot designer for general use. Lex enables developers to create and deploy AI-enabled..
Customer service conversational AI platform Webio has closed a $4 million Series A funding round led by Finch Capital. The..
Conversation analytics startup Invoca has raised $83 million in a Series F equity financing round led by Silver Lake Waterman...
Enterprise voice AI startup Tenyx has raised $15 million in a seed funding round led by Point72 Ventures. Tenyx provides..
Call center conversational AI unicorn Uniphore has acquired enterprise knowledge automation AI startup Colabo for an undisclosed sum. Uniphore plans..
Contact center AI platform Observe.AI has raised $125 million in a Series C funding round led by SoftBank Vision Fund..
Enterprise conversational AI developer Gupshup has acquired Indian cloud communications startup Knowlarity Communications for an undisclosed amount. Gupshup plans to..
Vodafone is releasing a new set of voice assistants and chatbots upgraded by Google Cloud and contact center tech developer..
Danny Tomsett is the founder and CEO of UneeQ. He founded the company in 2009. It was originally called FaceMe..
