Maaike Coppens of OpenDialog AI on Conversation Design Themes in 2022 – Voicebot Podcast Ep 284
Maaike Coppens is the author of the new book Design Conversationnel, published in French by Eyrolles with a forthcoming English edition. Maaike and I first met at an event in 2018 in Paris, and that provided a springboard to discuss how the priorities and expectations around conversation design have changed. One important topic we discuss is the rising focus on task completion for voice assistant applications as opposed to likeability and building affective trust. Much of this is driven by changing consumer behaviors and preferences.
Coppens is the vice president of design at OpenDialog AI, the developer of the open source conversation management framework. Previously, she was a senior user experience and conversation design consultant for Accor Hotels, Applause, and XAPPmedia. She also worked as a conversation designer at voice-first game maker labworks.io and is an Alexa Champion.
Maaike Coppens Interview – Show Notes OpenDialog AI
- Follow OpenDialog AI on Twitter and the web: @OpenDialogAI opendialog.ai
- Follow Maaike Coppens on Twitter: @maaikecxd
- Check out Maaike’s new book: Design conversationnel
- Read about OpenDialog AI in Voicebot: Enterprise Conversational AI Startup OpenDialog AI Launches with $5 Million Raise