Raghu Ravinutala CEO of Yellow AI – Voicebot Podcast Ep 237
Raghu Ravinutala co-founded Yellow.ai in 2015 to solve a problem he personally had encountered, poor customer support experiences. A former IC chip designer, Raghu was drawn by the idea that conversational AI combined with back-end systems integration could fully automate a wide array of customer problems nearly instantly without needing to wait on hold for support reps.
In 2016, the company was accepted to the Microsoft Accelerator and now counts over 750 enterprise clients globally. Prior to Yellow, Raghu was a Senior Manager for integrated circuit design engineering at Broadcom, VP of product management at Teleradtech, and a senior IC designer at Texas Instruments.
In today’s interview, Raghu talks about the origin of Yellow.ai, how the company grew rapidly by supporting WhatsApp integration, how messaging is so much different as a channel than a chatbot on a website, what the enterprise really needs in conversational AI, the myth around the superiority of human customer service agents, what are Moments of Trust in the customer relationship, and the need for Dynamic AI Agents that support every customer channel. It’s a wide-ranging discussion that illuminates several news ideas in conversational AI.
Show Notes – Raghu Ravinutala Interview – Yellow.ai
- Follow Raghu Ravinutala on Twitter: @raghuravinutala
- Follow Yellow.ai on Twitter and the web: @yellowdotai yellow.ai
- Read about Yellow.ai’s Fundraising in Voicebot: Yellow.ai Raises $78 Million in New Funding
- Read about Yellow.ai’s U.S. expansion: Yellow.ai Rebrands and Launches in North America
You can listen to the podcast interview above, on Google or Apple Podcasts, or most of the leading podcast players.