Conversational AI at Pepsico with Elena Parlatore – Voicebot Podcast Ep 233
Elena Parlatore is the senior director of global digital consumer experience at Pepsico. Her role in the consumer insights group focuses on all of the ways consumers interact with Pepsico products and channels. A big part of that work is focused on consumer interaction with conversational AI technologies through Amazon Alexa, Facebook Messenger, website chatbots, and the call center.
Today, we discuss the objectives, technologies, channels, and the results of Pepsico’s many conversational AI initiatives and its work with XAPP.ai. It is a rare look inside the way that large consumer goods enterprises approach conversational AI.
- Follow Elena Parlatore and Pepsico on Twitter: @eparlatore @pepsico
- Read about Pepsico’s special report on AI: Artificial Intelligence at Pepsico
- Try one of Pepsico’s Alexa skills: Quaker Oats
You can listen to the podcast interview above, on Google or Apple Podcasts, or most of the leading podcast players.