Andy Mauro CEO of Automat on Conversational Commerce – Voicebot Podcast Ep 226
Andy Mauro is the CEO of Automat which he co-founded in 2016. The company’s solution focuses on creating personalized shopping experiences for eCommerce that learn the needs of customers so better product recommendations can be delivered.
The AI part of the solution starts by ingesting a product catalog and labeling the content to help drive better understanding about how the products fulfill needs beyond categories and specifications. It complements this with a conversational chat interface that can interact with shoppers and surface the appropriate product catalog item based on their needs.
Notably, prior to founding Automat, Andy was the senior director of Nuance’s Innovations Group and the product manager for Nuance’s custom voice assistant Nina, launched in 2014. He spent over 15 years at Nuance and witnessed its key growth era firsthand. Andy and I get to dissect the custom voice assistant market’s origins and status today which is a nice launching point for discussing Automat and the company’s strategy around e-commerce.
Show Notes – Andy Mauro Interview – Automat
- Follow Andy Mauro on Twitter: @andymauro
- Follow Automat on Twitter and the web: @automat_inc automat.ai
You can listen to the podcast interview above, on Google or Apple Podcasts, or most of the leading podcast players.