Survey data from Edison Research found that Amazon Alexa-enabled devices have 82% market share compared to just 18% for Google..
The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
A new Morning Consult poll conducted this week surveyed 2,200 adults to discover which feature is most important when purchasing a home assistant.