There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore..
Tag Archives: customer service
Digital communications platform Twilio debuted a new real-time automated call analytics service called Media Streams on Tuesday. The new offering..
AI-powered virtual agent developer Inference Solutions is expanding its customer care platform to WhatsApp. Customers will be able to build..
Today Phillips Edison & Company, known as PECO, announced the launch of a customized Amazon Alexa skill designed to assist..
Yesterday Audible, Amazon’s e-book company, introduced a feature that allows U.S. owners of Amazon Echo devices to call Audible’s live..
Many businesses are thinking about how to best employ voice assistants now that over 66 million U.S. consumers own smart..
Twilio today announced Autopilot, a new product that the company says will streamline the development of customized, AI-based bots for..
If there is one trend that might be seen as surprising by many, it’s that we seem to prefer to..
