The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
Tag Archives: artificial intelligence
Even among those in the tech industry, there are misconceptions about what the term artificial intelligence really means. So it’s..
Golf.com is reporting that IBM Watson will be used at the Masters golf tournament this weekend to identify activity that merits..
Mike Elgan’s Twitter Profile lists him as, “The world’s only lovable tech journalist.” That may be a low bar, but we..
Voicebot had the opportunity to hear Jordi Torras speak at the RE-WORK Virtual Assistant Summit in January and we circled back with him recently to ask a few more questions.
Accenture’s Digital Consumer Survey in 2017 included 26,000 people from 26 countries. The 2017 edition included a section on artificial..