As more voice assistants and their smart speaker devices enter the market, it can be difficult to view the rise of voice assistants as a whole. Contrary to popular belief, voice assistants didn’t start with the launch of the Amazon Echo.
A new e-commerce study from Adobe discovered that the Echo Dot is the best-selling smart speaker in the market today.
The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.