The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
Audioburst is a curation and search index for radio. It aims to do for audio what Google has done for web..
One area of friction for Alexa skill engagement is discovery and surprisingly, there is still no advanced voice-search feature to..
One challenge with voice and virtual assistants is making them seem human – and even having a sense of humor...