Rx Health

Mt. Sinai Health Offers Free Digital Toolkit to Hospitals Fighting COVID-19 Including Clinical Voice Assistant

Medical enterprise platform Rx.Health has launched a digital toolkit for hospitals during the current COVID-19 pandemic including clinical voice assistant Suki. Suki’s technology is designed to help doctors reduce the time and effort needed to complete paperwork and prevent burnout, something that is especially crucial during large-scale medical emergencies like a pandemic.

Digital Triage

Rx.Health, a spinoff of prominent healthcare provider Mt. Sinai Health System, put together its toolkit with technology that is relatively easy to deploy. There’s a mix of remote monitoring for people in quarantine, electronic guides for patients, triage appointment scheduling to identify high-risk patients, and training tools for healthcare professionals working to stem the disease. Using AI to determine who is at a high risk of exposure could save hospitals a lot of time, especially by reassuring people who should stay home that they are safe to do so. The Rx.Health platform usually operates on a licensing fee basis but has waived it temporarily because of the pandemic.

Suki’s inclusion on the list fits the goal of giving doctors time to focus on caring for patients. The virtual assistant transcribes notes and patient conversations and automatically adds them to medical records. The AI is capable of filling in details from previous notes and offering potential analyses. It’s supposed to be simpler and significantly faster than manually writing up Electronic Health Records (EHR). Suki first partnered with Rx.Health in December as part of the platform’s new digital therapeutics toolkit. Suki’s tech extends Rx.Health’s patient-focused RxStitch platform to improving the well-being of doctors as well.

Healthier Doctors, Accurate Information

Doctors using Suki can finish their paperwork in a quarter of the time it usually would take, according to the company. That saves them time and ensures they are more focused on patient care. It also helps keep them in their job as administrative work is cited frequently as a significant reason doctors quit the field. Suki’s efforts have garnered $40 million in investment, including $20 million just this month in a funding round led by Flare Capital Partners. The company has also worked with Google and Amazon to launch medical transcription services and is well-positioned to augment other major brands with its platform in the future.

Suki’s accuracy in filling in health records is a crucial part of its appeal. Accurate medical information is always essential, but even more so during medical crises. That the toolkit includes ways for doctors to share accurate information about COVID-19 with potential patients is also vital when people are trying to learn more about it. Consumer voice assistants have generally been pretty good about using the World Health Organization and other trustworthy sources to answer questions about the virus, but it has required a special effort. For instance, Google had to take down several coronavirus-related Google Assistant Actions and institute restrictions on future ones to try and limit misinformation. The toolkit Rx.Health is offering will ideally aid hospitals in keeping people accurately informed about the virus as well as give doctors the time and energy they need to help more people.


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