Tag Archives: amazon alexa
ll of these multi-Echo households have led to a common feature request: an intercom. The wait is over.
The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
Last week, Amazon introduced the Video Skill API which allows third-party developers to turn Alexa into a voice-remote for video services.
CNET reported last week that Amazon Senior Vice President of Devices, David Limp, said he would consider adding Apple Siri or Google Assistant access through the Echo.