The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
Amazon Alexa
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In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
Voicebot has learned that VoiceLabs has discontinued its sponsored messages advertising program for Amazon Alexa skill publishers.
Synaptics (NASDAQ:SYNA) yesterday announced the acquisition of Amazon Echo microphone supplier Conexant Systems LLC for about $340 million in cash..
Last week, Amazon introduced the Video Skill API which allows third-party developers to turn Alexa into a voice-remote for video services.
CNET reported last week that Amazon Senior Vice President of Devices, David Limp, said he would consider adding Apple Siri or Google Assistant access through the Echo.
Apple announced the HomePod smart speaker last week and with it introduced a new competitor to Amazon Echo and Google..
Audioburst is a curation and search index for radio. It aims to do for audio what Google has done for web..
One area of friction for Alexa skill engagement is discovery and surprisingly, there is still no advanced voice-search feature to..
One challenge with voice and virtual assistants is making them seem human – and even having a sense of humor...
