Derek Roberti is the VP of Technology at Cognigy.ai. Recognized by Gartner as a Digital Experience leader, Derek is a technical and customer-facing strategist leading customer service teams in Conversational AI Automation excellence. As the VP of Technology at Cognigy, Derek delivers insights and understanding of Conversational AI and Chatbots as the next level of Automation. For the past 15 years, Derek has focused on bringing innovation to the enterprise. He uniquely combines a passion for technology with an honest dialog about its possibilities and limitations in real-world organizational contexts.