VentureBeat – If there are no APIs, there are no chatbots

VentureBeat – Guest blogger Tobias Goebel of Aspect Software writes about the four capabilities that are necessary to have in place for chatbots and digital assistants to truly make life easier for the user. He concludes that “until public APIs are widely available for bots to integrate with, Viv and any other assistant will not be able to live up to the standards creators are setting and consumers are expecting.” LINK