Voice UX Best Practices eBook – Over 100 Insights from 17 Experts
Voicebot today published in the Voice UX Best Practices eBook. Developed in conjunction with Applause, the eBook extracted insights from many of the 60+ Voicebot Podcast interviews with voice designers, developers, solution provides, practitioners and visionaries. Over 100 insights are highlighted from 17 different experts. Emerson Sklar, voice evangelist for Applause commented:
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Few companies can claim to have a truly great voice experience. There’s been a lot of trial and error because historically there has been no single-source-of-truth for building great voice UX. Having all the best practices in one place will make it much easier for brands to start off on the right foot.
What’s Inside: 17 Experts, 41 Voice UX Best Practices, 100+ Insights, 45 Pages
Some of the contributors include long-time voice user experience designers such as Lisa Falkson, Karen Kaushansky and Cathy Pearl. Others including Tim McElreath and Mark Webster started in visual design but have recently become immersed in voice and share a new perspective. Still others such as Tobias Goebel and Jan König are technologists that deal each day with the vagaries of automated speech recognition (ASR) and natural language understanding (NLU) and offer learnings about how the limitations of voice technology impacts user experience. The eBook includes four sections and 12 subsections including:
FOUNDATIONAL CONCEPTS
- Building for Users
- Building for Conversation
- HOW VOICE DIFFERS FROM OTHER INTERACTION METHODS
- How Voice Conversation is Different from IVR
- How Chatbots and Voice Are Different
- How Voice and Visual are Different
- ADVANCED CONCEPTS
- Multimodal Design
- Multi-Context and Multi-Channel Design
- The Power of Testing and Tuning
- Branding in Voice
- BEST PRACTICES, COMMON MISTAKES & RESOURCES
- Best Practices and Common Mistakes
- Contributors
- Voice UX Resources
Who’s Inside: A bunch of ‘been there, done that’ folks
We want to express our thanks to the 17 experts highlighted in Voicebot’s Voice UX Best Practices eBook. They gave graciously of their time and knowledge for the benefit of the Voicebot Podcast community. The eBook was our way of bringing their insights to an even broader audience. Expert contributors include: Dr. Ahmed Bouzid, Lisa Falkson, Tobias Goebel, Pat Higbie, Karen Kaushansky, John Kelvie, Jan König, Noelle LaCharite, Shane Mac, Tim McElreath, Arte Merrit, Chris Messina, Cathy Pearl, Abhishek Suthan, Charlie Ungashick, Mark Webster and Dylan Zwick. Countless other Voicebot Podcast guests and voice industry leaders contributed indirectly to the document structure and focus but are too numerous to name here. The voice community is broad and collaborative which makes an endeavor like this possible.
We hope the eBook fills the gap between the growing corpus of books and blog posts dedicated to Voice UX and becomes a trusted resource for you and your voice app development teams. Let us know what you think on Twitter by tagging @voicebotai. Download below.
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