Amazon Web Services Problems Are Slowing and Crashing Alexa and other Amazon Services (Updated)
Amazon Web Services started experiencing cloud server issues on Tuesday morning. Internet services, including Alexa, are facing slowdowns and crashes as a result, which Amazon has not given a reason or a timeline of repair for as of Tuesday afternoon.
Problems first started cropping up in reports right before 11 a.m. Eastern Time. As Amazon’s data centers handle vast pieces of the internet, there have been intermittent issues with online communications services like Slack, streaming services like Disney+, and the slowing or failure to load major websites. The problems extend to Alexa and its features. A quick anecdotal survey found a few people who say their voice assistant claims to be unable to reach the internet regardless of being connected. In contrast, others report no issues with Alexa at all. According to online reports, the outages include internal apps as well, causing issues with drivers using them to handle deliveries. Amazon referred to the AWS website when reached out to for comment as shared below. The update as of about 12:30 p.m. reads:
“We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified the root cause and are actively working towards recovery.”
Update: The most recent update at about 2:30 p.m. Eastern Time added a few more details but still hasn’t set a time for a full recovery.
“We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication.”