All posts by Ava Mutchler
The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
With Apple’s announcement of its new HomePod device, the smart speaker wars are heating up and now reports indicate that Samsung is also developer a smart speaker of its own to house its virtual assistant Bixby.